1. Information We Collect

To provide intuitive animal communication services, we collect personal and operational data, including:

  • Personal Identification Information: Your name, email address, contact telephone number (Phone/WhatsApp), and billing details.
  • Animal Data: Your animal’s name, age, background history, behavioral notes, and photographs showing their face/eyes.
  • Payment Data: Payment transaction details processed securely via third-party payment gateways (e.g., PayFast).
  • Technical & Usage Data: Information about your IP address, browser type, device information, and site interaction metrics collected via cookie consent mechanisms.

2. How We Use Your Information

We collect and process your information strictly for the following purposes:

  • Fulfilling and scheduling your animal communication sessions and sending your follow-up PDF report.
  • Processing payments and maintaining operational accounting records.
  • Communicating with you regarding appointment confirmations, scheduling updates, or direct queries.
  • Analyzing website performance, user engagement, and traffic patterns to improve our online experience.

3. Website Analytics and Cookie Consent

We use Google Analytics to monitor traffic patterns, compile site usage statistics, and optimize our user experience.

  • Consent-Based Tracking: We utilize the Complianz plugin to ensure that Google Analytics scripts and tracking cookies are strictly blocked by default. Analytical data is only gathered if you explicitly accept tracking cookies via our on-site cookie banner.
  • Google Privacy Information: To learn more about how Google processes and safeguards data collected through its analytics services, please review the Google Privacy & Terms.
  • Browser Opt-Out: If you wish to disable tracking across all websites completely, you can download and install the official Google Analytics Opt-out Browser Add-on.

4. Data Sharing and Confidentiality

  • Your personal details, communication notes, and submitted photographs are treated as strictly confidential.
  • We do not sell, rent, or trade your personal information to third parties.
  • Data may be shared with secure third-party service providers (e.g., PayFast for payment processing, form platforms, or email delivery networks) solely to the extent necessary to fulfill our service delivery.

5. Data Security and Retention

  • We implement reasonable physical, technical, and administrative measures to safeguard your personal data against unauthorized access, loss, or disclosure.
  • We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and operational requirements under applicable local laws (e.g., POPIA compliance in South Africa).

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal data, subject to legal and transactional record-keeping obligations.

For any privacy-related questions, data requests, or concerns, please contact us at connect@soulin.me.