Terms and Conditions
1. Scope of Services Tammy de Oliveira provides intuitive animal communication and energetic healing services. These services are intended solely for personal, energetic, and intuitive support. You explicitly acknowledge that these services do not constitute veterinary care, medical diagnosis, behavioral rehabilitation, or professional healthcare for animals.
2. Medical Disclaimer & Client Responsibility
- Animal communication is not a substitute for professional veterinary advice or treatment.
- If your animal is ill, injured, or suspected of having a medical condition, you must consult a qualified, licensed veterinarian for diagnosis and treatment before booking a session.
- Tammy de Oliveira assumes no liability for any health conditions, injuries, or behaviors exhibited by your animal before, during, or after a session. You assume full responsibility for all risks associated with your animal’s behavior, health, and wellbeing.
3. Lost or Missing Animals When engaging services for lost or missing animals, you acknowledge that:
- Information provided is strictly limited to what the animal is willing or able to intuitively communicate.
- No outcomes are guaranteed, and exact location pinpointing is not possible unless described by the animal.
- Tammy de Oliveira cannot control whether a missing animal is found, located, or returned home.
4. Booking, Payment, and Cancellation Policy
- Payment: Full payment is required in advance via the online booking portal to reserve your appointment.
- Waiver Submission: The client waiver and required background form must be submitted within 24 hours of booking and payment. Failure to submit required documentation within this timeframe may result in the automatic cancellation of your appointment.
- Cancellations: Cancellations must be made at least 48 hours prior to your scheduled initial consultation. Cancellations made with less than 48 hours’ notice will result in the forfeiture of all fees paid.
- Refund Policy: Once services have been rendered (including the completion of the consultation call or generation of the PDF report), no refunds will be issued, regardless of whether the insights align with your expectations, interpretations, or personal beliefs.
5. Dispute Resolution & Social Media Conduct
- Direct Resolution: If you are dissatisfied with a session or disagree with the insights provided, you agree to contact Tammy de Oliveira directly in good faith to resolve the matter privately and respectfully. If unresolved, your sole remedy is the discontinuation of services.
- Public Conduct: You agree not to publish defamatory statements, engage in online harassment, or post content intended to cause reputational harm to Tammy de Oliveira on any public forum or social media platform. Violation of this provision may result in legal action, and you agree to be held liable for all legal costs incurred (including attorney fees on an attorney-and-own-client scale).
6. Professional Boundaries Clients are expected to respect professional working hours. Communications (via phone, message, or email) will not be answered outside of standard office hours, on weekends, public holidays, or during announced leave periods.